Frequently asked questions

🖼️ What kind of photos should I upload?

Match your photo to the shape of the product. Use landscape images for horizontal prints and portrait images for vertical ones. A mismatch may result in unwanted cropping or stretching.

📏 Should my photo be horizontal or vertical?

Match your photo to the shape of the product. Use landscape images for horizontal prints and portrait images for vertical ones. A mismatch may result in unwanted cropping or stretching.

🎨 Do you really create the art from my photo?

Yes. We use advanced AI and digital techniques to transform your photo into art. It’s not hand-painted, but it’s built from your actual photo and refined to fit the chosen style.

🧠 How does the process work?

You upload your photo and choose a style
We create a digital preview within 1–3 business days
You review and request changes if needed
Once approved, we print and ship your art

🔁 Can I request changes to my artwork?

Yes. You can request free revisions before final approval. We don’t print until you give the green light.

⏱️ How long does it take from order to delivery?

Preview: 1–5 business days
Revisions: Depends on how fast you respond
Shipping: Varies by country. Estimated times shown at Shipping.

📦 Where do you ship?

We ship worldwide. Shipping costs and times depend on your location.

📬 Will I get a tracking number?

Yes. You’ll receive a tracking link by email once your order ships.

🖥️ Can I buy just the digital version?

Yes. Select "Digital Only" when choosing your product if you prefer to print it yourself or use it online.

👥 Can I include more than one person or pet?

Yes. Most styles allow multiple subjects. Make sure all faces are clear and fully visible. If you're unsure, send us the photo and we’ll review it before starting.

📸 Can I use old or low-quality photos?

We recommend high-quality images. Old, blurry, or pixelated photos may reduce the final result. If in doubt, send it to us and we’ll advise before starting.